• Pink jewelry and watch display with earrings, necklace, ring, and watch, with the name 'Theresa' at the top
  • A white circular sign with gold lettering that says 'Baby Layla' is surrounded by white baby shoes, a wooden baby rattle, and a floral arrangement of white flowers and delicate grasses on a soft, textured fabric background.
  • Pink decorative item with a zodiac constellation design for Cancer, featuring moon and stars, with the word 'Cancer' written in gold at the bottom, surrounded by pink fabric and dried flowers.
  • White keychain tag with the name 'Olivia' written in cursive, attached to a gold ring, resting on a wooden surface with a partial white ribbon visible.
  • A pink flower sign with white and gold lettering reading 'Table Sun' surrounded by a bouquet of pastel-colored flowers on a table with plates and a beige cloth.
  • A cocktail in a coupe glass with a light, bubbly beverage, adorned with a green bow around the stem and a small chalkboard sign shaped like pears that says 'The Ponder Pairs'.
  • Nursery with cloud-shaped wall decorations, a teddy bear on a swing, a white crib with a pink and white blanket, and a mobile with teddy bears. The name 'Elyse' is in pink cursive on the wall.

Frequently Asked Questions

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Frequently Asked Questions *

Online Orders & Processing

  • All our products are made to order, and processing times vary depending on the product, level of personalisation and current order volumes.

    The estimated processing time is displayed on each individual product page. Orders are often completed sooner than the stated timeframe, but during busy periods, the full processing time may be required.

    Processing time refers to the time it takes to make your order before it is posted or made available for collection. Shipping time is additional.

  • If you need your order by a particular date, please contact us before placing your order. We'll let you know whether we can accommodate your timeframe.

    While we always do our best to help, earlier processing cannot be guaranteed. Please allow additional time for shipping when planning for a special occasion or event.

  • If you need to change your order, please contact us as soon as possible. As our products are personalised and made to order, changes may not be possible once production has started.

    Please ensure all personalisation details are correct before submitting your order. For information about cancellations, returns and refunds, please refer to our Returns + Exchanges page.

Personalisation & Custom Orders

  • Almost anything! We offer a range of personalisation options, including names, messages, dates, fonts and colours, depending on the product.

    If you have an idea that isn't listed in the product options, let us know. Many of our products can be customised beyond the options shown on our website, and we're always happy to explore ways to bring your idea to life.

    Use the additional information field when ordering, where available, or contact us to discuss your requirements.

  • Absolutely! You don't have to limit yourself to the products listed on our website.

    Whether you have a specific design in mind, need a product in a different size or colour, want to combine materials, or have an idea for something entirely new, we'd love to hear about it.

    Get in touch with your idea, inspiration images, preferred colours, quantities and any important dates. We'll discuss what's possible and provide a quote where appropriate.

  • Yes! We can often accommodate colour, font and design requests beyond the standard options shown on our product pages.

    If you have a particular colour palette, branding, invitation, theme or inspiration image you'd like us to work with, send it through when enquiring. We'll let you know what options are available and how closely we can match your reference.

    Exact colour matches cannot always be guaranteed, as colours may vary between materials, screens and production methods.

  • This depends on the type of order.

    For standard personalised products using an existing design or template, a proof is not generally provided before production. Please carefully check all personalisation details before submitting your order.

    For fully custom orders, a design proof will be provided for approval before production begins. Please review all details carefully, as production will not commence until the design has been approved.

    Proofing timeframes vary depending on the product and complexity of the design, however are usually provided within 2 business days.

  • Yes! We can work with you on personalised products for weddings, birthdays, corporate events, celebrations and other special occasions.

    If you need multiple items, coordinated designs, matching colours or a custom product for your event, please get in touch. Let us know the products you're interested in, your quantities, preferred colours and required date.

    We'll discuss the available options, pricing and production timeframe for your order.

Shipping & Collection

  • Once your order has been made and dispatched, delivery typically takes:

    • Metro areas: 1–2 business days

    • Rural and regional areas: 3–5 business days

    These are estimated delivery timeframes and may vary depending on your location, the courier and any unexpected delivery delays.

    Please remember that shipping time is additional to the processing time listed on each product page.

    Orders are sent with tracking where applicable, so you can follow your parcel's progress once it has been shipped.

    If you need your order by a specific date, please allow sufficient time for both production and delivery.

  • Yes! We offer free local pickup from Allawah, NSW.

    Select the pickup option at checkout. Once your order is ready, you'll receive an email with available collection times to choose from.

    Please wait until you've received your collection notification before travelling to collect your order.

  • Yes! We accept orders online and offer shipping Australia wide.

Returns & Order Issues

  • As our products are personalised and made to order, we generally cannot accept returns for change of mind or for personalisation details supplied incorrectly by the customer.

    However, your rights under the Australian Consumer Law still apply. If an item is faulty, damaged or not as described, please contact us so we can assess the issue and arrange an appropriate remedy where applicable.

    For full details, please read our Returns + Exchanges policy.

  • We're here to help. Please contact us as soon as possible with your order number, a description of the issue and clear photographs where relevant.

    We'll review the details and work with you to resolve the issue in accordance with your consumer rights.

Still have questions?

If you can't find the answer you're looking for, we'd love to hear from you.

Whether you have a question about an existing product or an idea for something completely custom, get in touch and let's see what we can create together.

CONTACT US