PRIVACY

Last updated: October 2026

The Personalised Project respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how The Personalised Project collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise interact with our business.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

1. About The Personalised Project

The Personalised Project
ABN: 31 687 836 283
Website: thepersonalisedproject.com.au, thepersonalisedproject.com
Email: info@thepersonalisedproject.com

The Personalised Project is an Australian business providing personalised gifts, keepsakes, homewares, event products and digital design files.

For the purposes of this Privacy Policy, "we", "us" and "our" refer to The Personalised Project.

2. What Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

This may include:

Contact information

  • Full name

  • Email address

  • Phone number

  • Other contact details you choose to provide

Delivery and order information

When you place an order, we may collect:

  • Billing details

  • Delivery address

  • Order details

  • Products purchased

  • Personalisation details

  • Delivery preferences

  • Order history

  • Information required to fulfil your order

Personalisation information

Because many of our products are personalised, you may provide information such as:

  • Names

  • Dates

  • Messages

  • Initials

  • Other wording

  • Photographs

  • Artwork

  • Logos

  • Other information required to create your personalised product

Please only provide information that you are authorised to provide.

Customer communications

If you contact us by email, through our website, social media or another communication channel, we may retain the information you provide so that we can respond to your enquiry and provide customer service.

Website and technical information

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location

  • Date and time of visits

  • Website interactions

  • Other technical or usage information

Some of this information may be collected through cookies, analytics services or similar technologies.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Visit our website

  • Create or submit an order

  • Enter information during checkout

  • Contact us

  • Submit a contact form

  • Subscribe to marketing communications

  • Provide information for a personalised product

  • Provide photographs, artwork or other files

  • Interact with us through social media

  • Participate in promotions or other activities

  • Communicate with us about an existing order

We may also receive limited information from third-party services used to process payments, provide delivery services, operate our website, analyse website traffic or support our marketing activities.

4. How We Use Personal Information

We collect and use personal information where reasonably necessary to operate our business and provide our products and services.

This may include using your information to:

  • Process and fulfil orders

  • Create personalised products

  • Process payments

  • Arrange delivery

  • Provide local pickup instructions

  • Communicate with you about your order

  • Respond to enquiries

  • Provide customer support

  • Manage returns, refunds and other customer service matters

  • Provide digital products and downloads

  • Maintain and improve our website

  • Understand how customers use our website

  • Analyse website performance

  • Improve our products and services

  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law

  • Prevent fraud, misuse or security issues

  • Meet our legal and regulatory obligations

We will generally only use personal information for purposes that are reasonably expected in connection with our business and the services you request.

5. Personalised Products and Customer-Supplied Content

When you purchase a personalised product, we use the information you provide to create your order.

This may include names, dates, wording, photographs, artwork or other content.

Where you provide photographs, artwork, logos or other content, you are responsible for ensuring that you have permission to provide that material to us and that its use does not infringe another person's rights.

We use customer-supplied content primarily for the purpose of fulfilling your order.

We do not sell customer-supplied photographs, artwork or personalisation information to third parties.

6. Payments

Payments made through our website may be processed by third-party payment providers, including:

  • Stripe

  • PayPal

  • Afterpay

Depending on the payment method selected, you may provide payment information directly to the relevant payment provider.

Payment providers may collect and process your information in accordance with their own privacy policies and terms.

The Personalised Project does not normally have access to your complete payment card details.

We may receive limited payment-related information necessary to confirm and fulfil your order, such as payment status, transaction information or the payment method used.

7. Website Platform

Our website is operated using Squarespace.

Squarespace may collect and process certain information in connection with the operation, security, functionality and performance of our website.

This may include technical information, device information, website usage information and information required to operate website functions such as shopping, checkout and forms.

Squarespace may process information in accordance with its own privacy policy and may use service providers located outside Australia.

8. Cookies and Tracking Technologies

The Personalised Project uses cookies and similar technologies to help our website function, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising activities.

When you visit our website, you may be presented with a cookie consent banner that allows you to accept or decline non-essential cookies and tracking technologies.

Essential cookies

Some cookies are necessary for our website to operate correctly.

These may support functions such as:

  • Shopping cart functionality

  • Checkout

  • Maintaining your session

  • Website security

  • Order processing

  • Other essential website functions

These cookies may operate regardless of whether you accept non-essential cookies.

Analytics and performance cookies

Where enabled, we use analytics technologies such as Google Analytics to understand how visitors use our website.

This may provide information such as:

  • Pages visited

  • Approximate location

  • Device type

  • Browser information

  • Website interactions

  • Referral information

  • General website usage patterns

We use this information to understand website performance and improve the website and customer experience.

Marketing and social media technologies

We may use services provided by platforms such as Meta, including Facebook and Instagram, to support social media, advertising and marketing activities.

Where applicable, these services may use cookies, pixels or similar technologies to measure advertising performance, understand interactions with our website and provide more relevant advertising.

These technologies are subject to your cookie preferences where applicable.

Managing cookies

You can accept or decline non-essential cookies through the cookie consent options presented when you visit our website.

You can also manage or delete cookies through your web browser settings.

Please note that disabling certain cookies may affect some website functionality.

9. Google Services

We use certain Google services to help operate and understand our website.

Google Analytics

Google Analytics may be used to provide information about how visitors use our website.

The information collected may include technical and usage information such as pages viewed, device type, browser information and interactions with the website.

Google Search Console

We use Google Search Console to understand how our website appears in Google Search and to identify technical issues affecting our website's search performance.

Google Search Console is primarily an administrative and website-management tool and is not used by us to directly identify individual customers.

Google services may process information in accordance with Google's own privacy policies.

10. Social Media

We maintain social media accounts and may interact with customers through platforms including Instagram and Facebook.

If you contact us through social media, comment on our content or otherwise interact with us through these platforms, the relevant platform may collect and process information in accordance with its own privacy policy.

We may receive information that you choose to provide to us through these platforms.

We do not control how third-party social media platforms collect or use information.

11. Marketing Communications

We may occasionally send marketing communications about our products, new collections, promotions or other updates where permitted by law.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an order you have placed or other transactions with us.

12. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These third parties may include:

  • Squarespace

  • Stripe

  • PayPal

  • Afterpay

  • Australia Post

  • Courier and delivery providers

  • Google

  • Meta/Facebook/Instagram

  • Technology and website service providers

  • Professional advisers

  • Service providers assisting with our business operations

  • Government agencies or law enforcement where required by law

We only provide third parties with information reasonably necessary for the relevant purpose where practicable.

We do not sell your personal information to third parties.

13. Delivery Providers

When you place an order that requires delivery, we may provide your name, delivery address, contact information and relevant order details to Australia Post, courier companies or other delivery providers.

This information is necessary to deliver your order.

Delivery providers may handle your information in accordance with their own privacy policies.

14. Digital Products

Our Digital Design Studio may offer downloadable products such as digital prints, laser-cut files and 3D-print files.

We may collect information necessary to process and provide your digital purchase, including your name, email address, order details and payment information.

Digital products may be delivered electronically to the email address associated with your order or made available through your order confirmation or another delivery method.

The privacy handling of digital products is subject to this Privacy Policy.

The permitted use of digital products, including our personal/private-use-only licence and restrictions on resale, redistribution and commercial use, is addressed separately in our Terms + Conditions and/or the relevant product listing.

15. Overseas Disclosure

Some of the third-party service providers we use may store or process information outside Australia.

These providers may include technology, payment, analytics, social media and website service providers.

Where your personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations.

Because third-party providers may operate internationally, your information may be processed in countries other than Australia.

16. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate security measures relevant to the nature of the information we hold.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a data breach that requires notification under applicable law, we will take the steps required by law.

17. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil and manage orders

  • Provide customer service

  • Maintain appropriate business and financial records

  • Meet legal and accounting obligations

  • Resolve disputes

  • Protect our legitimate business interests

  • Comply with applicable laws

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it where appropriate.

18. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

info@thepersonalisedproject.com

We may need to verify your identity before providing access to personal information or making changes.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable privacy law applies.

If this occurs, we will explain the reason where we are permitted to do so.

19. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Privacy enquiries and complaints

The Personalised Project
Email: info@thepersonalisedproject.com

Please provide as much information as possible about your concern so that we can properly investigate it.

We will endeavour to respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available through the OAIC website.

20. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information directly from children for the purpose of creating customer accounts or marketing to children.

Where a parent, guardian or other adult provides information relating to a child for the purpose of purchasing a personalised product, that information will be used only as reasonably necessary to fulfil the order and provide our services.

21. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, delivery services and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The updated version will be published on this page with the relevant "Last updated" date.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

The Personalised Project
ABN: 31 687 836 283
Email: info@thepersonalisedproject.com
Website: thepersonalisedproject.com.au, thepersonalisedproject.com

We aim to respond to privacy enquiries as soon as reasonably possible.